Articles and Podcasts
Leadership Lessons from a Last Lecture
Coffee Talk with Mark Brody
Coffee Talk with Mark Brody
In September 2007, Carnegie Mellon University Computer Science Professor Randy Pausch was diagnosed with liver cancer. For those of you who have never seen...
Coffee Talk with Mark Brody
Coffee Talk with Mark Brody
Coffee Talk with Mark Brody
I’m sure many of you, like me, are fans of “Saturday Night Live” or “SNL.” One of my favorites was Mike Myers as the...
The Changing Landscape of Employee Engagement
Coffee Talk with Mark Brody
The Changing Landscape of Employee Engagement
Millennials and Gen Z employees are growing in influence of work organizations and cultures, especially call centers and customer service. According to a 2016...
What Parenting and Leadership Have in Common
What Parenting and Leadership Have in Common
The Changing Landscape of Employee Engagement
I am fortunate to have raised two boys who are growing up to be fine young men. Some of the lessons I learned in...
Year of the Great Pivot - Podcast
What Parenting and Leadership Have in Common
Year of the Great Pivot - Podcast
Podcast for Verbal Transactions December 2020
The Employee Experience Movement
What Parenting and Leadership Have in Common
Year of the Great Pivot - Podcast
Today’s customers want more than just products and services. They demand memorable experiences that go beyond simple transactions.
Call Talk Radio Podcast
How To Succeed In The New Normal
How To Succeed In The New Normal
Appearance on Call Talk Radio hosted by Bruce Belfiore, CEO and President of Benchmark Portal
How To Succeed In The New Normal
How To Succeed In The New Normal
How To Succeed In The New Normal
In a business world that’s becoming increasingly digital, how can contact centers stand out from the crowd and thrive?