In September 2007, Carnegie Mellon University Computer Science Professor Randy Pausch was diagnosed with liver cancer. For those of you who have never seen...
I’m sure many of you, like me, are fans of “Saturday Night Live” or “SNL.” One of my favorites was Mike Myers as the...
Millennials and Gen Z employees are growing in influence of work organizations and cultures, especially call centers and customer service. According to a 2016...
I am fortunate to have raised two boys who are growing up to be fine young men. Some of the lessons I learned in...
Podcast for Verbal Transactions December 2020
Today’s customers want more than just products and services. They demand memorable experiences that go beyond simple transactions.
Appearance on Call Talk Radio hosted by Bruce Belfiore, CEO and President of Benchmark Portal
In a business world that’s becoming increasingly digital, how can contact centers stand out from the crowd and thrive?
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