• Home
  • About
  • Services
  • Articles
  • Contact Us
  • Coffee Talk Episodes
    • Episodes 30 -39
    • Episodes 19 - 29
    • Episodes 10 - 18
    • Episodes 1-9
  • Relationships
    • Affiliations
    • Partner Interviews
  • More
    • Home
    • About
    • Services
    • Articles
    • Contact Us
    • Coffee Talk Episodes
      • Episodes 30 -39
      • Episodes 19 - 29
      • Episodes 10 - 18
      • Episodes 1-9
    • Relationships
      • Affiliations
      • Partner Interviews
  • Home
  • About
  • Services
  • Articles
  • Contact Us
  • Coffee Talk Episodes
    • Episodes 30 -39
    • Episodes 19 - 29
    • Episodes 10 - 18
    • Episodes 1-9
  • Relationships
    • Affiliations
    • Partner Interviews
Brohawk Solutions

Bringing solutions to your Contact Center challenges

Bringing solutions to your Contact Center challengesBringing solutions to your Contact Center challenges

Articles and Podcasts

Leadership Lessons from a Last Lecture

Coffee Talk with Mark Brody

Coffee Talk with Mark Brody

In September 2007, Carnegie Mellon University Computer Science Professor Randy Pausch was diagnosed with liver cancer. For those of you who have never seen...

Read Article

Coffee Talk with Mark Brody

Coffee Talk with Mark Brody

Coffee Talk with Mark Brody

I’m sure many of you, like me, are fans of “Saturday Night Live” or “SNL.” One of my favorites was Mike Myers as the...

Read Article

The Changing Landscape of Employee Engagement

Coffee Talk with Mark Brody

The Changing Landscape of Employee Engagement

Millennials and Gen Z employees are growing in influence of work organizations and cultures, especially call centers and customer service. According to a 2016...

Read Article

What Parenting and Leadership Have in Common

What Parenting and Leadership Have in Common

The Changing Landscape of Employee Engagement

I am fortunate to have raised two boys who are growing up to be fine young men. Some of the lessons I learned in...

Read Article

Year of the Great Pivot - Podcast

What Parenting and Leadership Have in Common

Year of the Great Pivot - Podcast

Podcast for Verbal Transactions December 2020

Listen Now

The Employee Experience Movement

What Parenting and Leadership Have in Common

Year of the Great Pivot - Podcast

Today’s customers want more than just products and services. They demand memorable experiences that go beyond simple transactions. 

Read Article

Call Talk Radio Podcast

How To Succeed In The New Normal

How To Succeed In The New Normal

Appearance on Call Talk Radio hosted by Bruce Belfiore, CEO and President of Benchmark Portal

Listen Now

How To Succeed In The New Normal

How To Succeed In The New Normal

How To Succeed In The New Normal

In a business world that’s becoming increasingly digital, how can contact centers stand out from the crowd and thrive?

Read Article

Copyright © 2018 Brohawk Solutions, LLC - All Rights Reserved.


This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

DeclineAccept