ICMI Top 25 Thought Leader Neal Dlin and Mark Brody discuss CX, EX, QA, and Technology supporting the modern digital contact center.
Nichole Harrop and Mark Brody dive into the importance of mentoring women in the workplace and the value of coaching and developing women to be successful leaders for your organization.
Leo Prada and Mark Brody discuss the value of networking regardless of organizational role or position. Everyone can benefit from positive networking.
Rob Zambito and Mark Brody discuss member engagement as part of the member experience for associations on this episode of Coffee Talk With Brohawk.
Fred Stacey and Mark Brody sit down and discuss technology, AI, and their impact on contact center strategy on this episode of Coffee Talk With Brohawk.
On this episode of Coffee Talk With Brohawk, Bryan Hovasse and Ralph Bevilacqua discuss WFM strategies and tools
On this episode we discuss CX, Coaching, and our favorite topic - Kansas Jayhawk Basketball with Rob Dwyer
We are talking QA in the Contact Center in this episode of Coffee Talk with Brohawk featuring Glen Friedman and Jill Williams
Elaine Biskupic is my guest in this episode of Coffee Talk with Brohawk where we discuss training and unleashing individual potential
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