Coffee Talk With Brohawk Episodes 19 - 29

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 Bob Furniss and Mark Brody discuss today's contact centers and the human aspect of contact center work, even with the amazing technology available. Bob shares the story behind his non-profit, Keesha Warrior Princess, which honors his daughter and her fight against Breast Cancer. For more information about his non-profit, check out www.warriorprincess.org. 

  Felicia Johnson and Mark Brody discuss Diversity, Equity, and Inclusion (DEI) and how organizations should look at DEI programs regardless of the maturity level of any current DEI initiatives. 

  Grace Judson and Mark Brody discuss today's leadership challenges and how leadership has evolved throughout the years.

    Anthony Rubio and Mark Brody discuss leadership in today's contact center. During this conversation, we dive into how leadership has evolved over the years and how the rise of remote work has forced leaders to improve their skill sets. 

   In this episode of Coffee Talk With Brohawk, Jeremy Hyde and Mark Brody discuss leadership in today's contact center as well as the value of participating in networking associations like MWCCA and ACCA. 

  ICMI Top 25 CX Thought Leader for 2022, Mike Aoki, joins Mark Brody on this episode of Coffee Talk With Brohawk. Great conversation about Contact Center Culture, role of the Leaders in today's Contact Center, impact of technology in EX/CX and the value of local networking associations! 

  A very engaging conversation between Mark Brody of Brohawk Solutions, LLC, and Clinton Cohen, CEO of iContact BPO based in Johannesburg, South Africa. Clinton and Mark discuss the BPO landscape in South Africa as well as the strengths of the immense English-speaking talent pool. A great episode to turn in to! 

 On this episode of Coffee Talk With Brohawk, Mark Brody and Matt Beckwith discuss leadership, CX, the evolution of contact centers over the past 10 years, and the networking value of regional associations. 

 In this episode of Coffee Talk With Brohawk, Mark Brody and Bill Combes talk about Social Media. Bill provides his expertise on how company's can drive business and improve customer experiences through successful social media deployment. 

 Michael Pace, VP of Member Experience at Virgin Pulse discusses culture, leadership, and recognition with Mark Brody in this episode of Coffee Talk With Brohawk. 

 Kelli Edmonds of Kota Business Solutions and Mark Brody discuss outsourcing, collections, and her journey from the front lines to being recognized as an industry leader.