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    • Episodes 30 -39
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    • Home
    • About
    • Services
    • Articles
    • Contact Us
    • Coffee Talk Episodes
      • Episodes 30 -39
      • Episodes 19 - 29
      • Episodes 10 - 18
      • Episodes 1-9
    • Relationships
      • Affiliations
      • Partner Interviews
  • Home
  • About
  • Services
  • Articles
  • Contact Us
  • Coffee Talk Episodes
    • Episodes 30 -39
    • Episodes 19 - 29
    • Episodes 10 - 18
    • Episodes 1-9
  • Relationships
    • Affiliations
    • Partner Interviews
Brohawk Solutions

Bringing solutions to your Contact Center challenges

Bringing solutions to your Contact Center challengesBringing solutions to your Contact Center challenges

Coffee Talk With Brohawk Episodes 19 - 29

Coffee Talk With Brohawk Episode 29

Coffee Talk With Brohawk Episode 29

Coffee Talk With Brohawk Episode 29

 Bob Furniss and Mark Brody discuss today's contact centers and the human aspect of contact center work, even with the amazing technology available. Bob shares the story behind his non-profit, Keesha Warrior Princess, which honors his daughter and her fight against Breast Cancer. For more information about his non-profit, check out www.warriorprincess.org. 

Coffee Talk With Brohawk Episode 28

Coffee Talk With Brohawk Episode 29

Coffee Talk With Brohawk Episode 29

  Felicia Johnson and Mark Brody discuss Diversity, Equity, and Inclusion (DEI) and how organizations should look at DEI programs regardless of the maturity level of any current DEI initiatives. 

Coffee Talk With Brohawk Episode 27

Coffee Talk With Brohawk Episode 29

Coffee Talk With Brohawk Episode 27

  Grace Judson and Mark Brody discuss today's leadership challenges and how leadership has evolved throughout the years.

Coffee Talk With Brohawk Episode 26

Coffee Talk With Brohawk Episode 26

Coffee Talk With Brohawk Episode 27

    Anthony Rubio and Mark Brody discuss leadership in today's contact center. During this conversation, we dive into how leadership has evolved over the years and how the rise of remote work has forced leaders to improve their skill sets. 

Coffee Talk With Brohawk Episode 25

Coffee Talk With Brohawk Episode 26

Coffee Talk With Brohawk Episode 25

   In this episode of Coffee Talk With Brohawk, Jeremy Hyde and Mark Brody discuss leadership in today's contact center as well as the value of participating in networking associations like MWCCA and ACCA. 

Coffee Talk With Brohawk Episode 24

Coffee Talk With Brohawk Episode 26

Coffee Talk With Brohawk Episode 25

  ICMI Top 25 CX Thought Leader for 2022, Mike Aoki, joins Mark Brody on this episode of Coffee Talk With Brohawk. Great conversation about Contact Center Culture, role of the Leaders in today's Contact Center, impact of technology in EX/CX and the value of local networking associations! 

Coffee Talk With Brohawk Episode 23

Coffee Talk With Brohawk Episode 23

Coffee Talk With Brohawk Episode 23

  A very engaging conversation between Mark Brody of Brohawk Solutions, LLC, and Clinton Cohen, CEO of iContact BPO based in Johannesburg, South Africa. Clinton and Mark discuss the BPO landscape in South Africa as well as the strengths of the immense English-speaking talent pool. A great episode to turn in to! 

Coffee Talk With Brohawk Episode 22

Coffee Talk With Brohawk Episode 23

Coffee Talk With Brohawk Episode 23

 On this episode of Coffee Talk With Brohawk, Mark Brody and Matt Beckwith discuss leadership, CX, the evolution of contact centers over the past 10 years, and the networking value of regional associations. 

Coffee Talk With Brohawk Episode 21

Coffee Talk With Brohawk Episode 23

Coffee Talk With Brohawk Episode 21

 In this episode of Coffee Talk With Brohawk, Mark Brody and Bill Combes talk about Social Media. Bill provides his expertise on how company's can drive business and improve customer experiences through successful social media deployment. 

Coffee Talk With Brohawk Episode 20

Coffee Talk With Brohawk Episode 20

Coffee Talk With Brohawk Episode 21

 Michael Pace, VP of Member Experience at Virgin Pulse discusses culture, leadership, and recognition with Mark Brody in this episode of Coffee Talk With Brohawk. 

Coffee Talk With Brohawk Episode 19

Coffee Talk With Brohawk Episode 20

Coffee Talk With Brohawk Episode 19

 Kelli Edmonds of Kota Business Solutions and Mark Brody discuss outsourcing, collections, and her journey from the front lines to being recognized as an industry leader. 


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