In this episode of Coffee Talk With Brohawk, Jim Iyoob and Mark Brody discuss analytics in contact centers, networking, and how advances in automation may impact customer interactions. Great conversation with an amazing industry thought leader.
Sydney Marshburn joins Mark Brody in this episode of Coffee Talk With Brohawk to discuss mentoring and overcoming personal challenges. Sydney's personal challenges created a lane for her to create professional opportunities with non-profits she is truly passionate about! As a fairly recent college graduate she discusses the importance of finding the right mentor for her, while mentoring others.
Erika Taylor-Beck and Mark Brody discuss networking on this Coffee Talk With Brohawk episode. Networking can be an essential part of growing your brand or learning about new trends in your industry. Most importantly, it creates human-to-human connections that allow people to connect professionally and personally with one another.
Nate Brown joins this episode of Coffee Talk With Brohawk and chats CX with Mark Brody. If you are interested in what drives Nate's passion for CX, what he looks for when establishing a strong CX Program, or learning about his love for Pickleball. Tune into this episode!
Russell Grahame of AGWInsights joins Mark Brody on this Coffee Talk With Brohawk episode! In this episode, we discuss Talent Optimization and the need to be employee-centric if you truly want to optimize and retain talent in your organization. Russell discusses some of the successes he has seen throughout his career, and the work AWGInsights does for its clients.
Valerie McSorley joins Mark Brody on this episode of Coffee Talk With Brohawk to discuss Knowledge Management processes and the importance those processes have on improving agent experience leading to a better overall customer experience.
In this episode of Coffee Talk With Brohawk ICMI 2023 Thought Leader and CX Expert Justin Robbins and Mark Brody have an engaging conversation Customer Experience including the fundamentals of any CX program.
Do you have desktop technology in your business? If so, you will want to check out this episode of Coffee Talk With Brohawk featuring Michael Sutter of Envilened Tech! From a full WFH desktop technology program to a full lifecycle program ensuring data security from setup to retirement.
On this episode of Coffee Talk With Brohawk, Mark Brody speaks with Lasha Murray "The Unapologetic Career Coach" about career coaching. We discuss different career stages and how employee expectations at all levels have changed over the last few years.
Generational communication is the flavor for this episode of Coffee Talk With Brohawk. Isokoy McDermott and Mark Brody discuss leading in a multi-generational workplace and the conscious and unconscious biases we all have.
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