Conversation with Trevor Clark of ShyftOff and Mark Brody about leveraging Gig employees to augment your internal contact center agents.
Conversation with Jamie Morell of Procedure Flow about improving the agent experience leading to faster training, time to proficiency and improved customer satisfaction.
Conversation with Yossi Abraham about the Customer Experience benefits of working with Zappix as a visual IVR partner. It's not about call deflection, but about respecting importance of your customers time.
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