Referral Partner Interviews
Partner Spotlight Featuring Tim Lavin
On this Partner Spotlight episode of Coffee Talk With Brohawk, Mark Brody discusses the Zacoustic platform with CEO and founder Tim Lavin. The Zacoustic Platform creates actionable data at the intersection of voice of the employee and CSAT data for every customer interaction creating the potential of a calibrated customer experience.
Interview with Trevor Clark of ShyftOff
Conversation with Trevor Clark of ShyftOff and Mark Brody about leveraging Gig employees to augment your internal contact center agents.
Interview with Jamie Morell of Procedure Flow
Conversation with Jamie Morell of Procedure Flow about improving the agent experience leading to faster training, time to proficiency and improved customer satisfaction.
Interview with Zappix President, Yossi Abraham
Conversation with Yossi Abraham about the Customer Experience benefits of working with Zappix as a visual IVR partner. It's not about call deflection, but about respecting importance of your customers time.
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