Contact Center ConsultingTailored CX Solutions for Your Business
Modern challenges deserve modern solutions. Enhance your contact center operations through best practices and customized solutions designed specifically with your needs and challenges in mind.
Our ServicesCX experts helping call centers of all sizes
We believe in a three-prong approach: People, Process, and Technology. A cohesive, effectively run business can’t perform at its best without the balance and alignment of all 3 elements.
Brohawk Solutions is here to help you optimize each element of your contact center to achieve optimal outcomes.
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Talent Optimization
Identify individual’s strengths, bridge talent gaps, and enhance team communication to improve employee retention and save costs from avoidable attrition.
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Process Improvement
Enhance every aspect of your contact center's performance, from optimizing workforce and quality programs, assessing CX, boosting employee engagement, and so much more.
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Technology Procurement
Discover modern tech to fit your unique needs. Leverage our expertise to guide you through supplier research & recommendations, and manage project implementation.
What Sets Us ApartWe Believe in the Diamond Rule:
Discern what customers will want and need even before they realize it – and then offer it at the right time.
We are passionate about developing and sharing best practices in contact center operations, and anticipating the needs of your customers. Our unique approach ensures that we provide actionable insights, helping you understand where your contact center stands today and where it could be tomorrow.
Proven track record30+ Years of Delivering Exceptional Customer Experiences
We’ve helped dozens of happy clients with our over 30 years of experience working in the contact center industry. As a CX optimization practitioner, Brohawk Solutions has reached millions of customers globally, enhancing their experiences and strengthening their loyalty to the businesses’ we’ve helped.
We’d love the opportunity to help your business optimize your people, processes, and technology to keep your organization reach and maintain peak performance.
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30+
Years Of Experience
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20+
Happy Clients
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300+
Hours Of Content
Client Stories: Real Experiences, Real Results
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Neal D. | Aviso
With Brohawk Solutions you get experts in your corner who take much of the effort, uncertainty, and time off of your shoulders.
I highly recommend Brohawk.
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Greg S. | Allergan
Mark with Brohawk Solutions was a critical consultant as we went through the process of identifying and selecting a new contact center vendor, then deciding and implementing a new communication system.
I'd recommend anyone needing assistance with customer support teams to speak with Mark.
ResourcesLatest Podcast Episode
Let's work togetherLevel Up Your Contact Center Today
“Brohawk Solutions provided incredible service from start to finish. They make the process easy and actually enjoyable.”
