The Right Tools Make All the Difference
Elevate your customer experience by implementing the right technology to reduce friction and hold times, improve the agent/customer interaction, and make it easier for managers to review and coach.
Technology procurement services
Brohawk Solutions is your trusted partner in sourcing, vetting and implementing CX technology solutions
What We Do
Our 3-Step Process-
We start by conducting an in-depth assessment of the current state of your technology. We then interview all stakeholders to get a comprehensive understanding of your business needs and CX goals.
Using the info gathered we work with you to create a map to get your organization from the current state to your end goal.
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Once your needs are understood, we work alongside you to create a custom RFP and use our vast network of world-class partners to curate a short list of best-fit vendors.
We oversee the entire RFP process, so you can keep your focus on running you team.
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Finally we’ll guide you to the technology solution that will transform your contact center's operations, keeping you free from the distraction of navigating the complex tech market landscape. No matter the scale of the investment, we know implementing a new technology can be a distraction to an organzation.
We’ll make sure the project is running on schedule and on-budget, so you aren’t distracted from running your contact center.
Areas of ExpertiseContact Center Technology
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CCaaS
CCaaS is a cloud-based customer service solution that enables businesses to manage customer interactions without needing to maintain their own contact center infrastructure. This allows business to scale more efficiently while often giving them the ability to offer more ways for customers to connect with their business.
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UCaaS
UCaaS provides a comprehensive, cloud-based communication solution that includes enterprise telephony, video conferencing, instant messaging, and mobile access. UCaaS offers seamless communication and increased productivity with access from anywhere, making remote work and mobile connectivity effortless.
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Security
Security technology in the contact center protects customer data with encryption, strict access controls, and regulatory compliance, while advanced measures like multi-factor authentication and continuous monitoring ensure system integrity. These technologies safeguard information, maintain trust, and ensure secure operations—we’ll help you find the right one.
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Cloud
Cloud technology enables businesses to manage customer interactions over the internet, offering scalability, flexibility, and reduced costs by eliminating on-premises hardware. With seamless integration, high reliability, and easy access to advanced features, cloud contact centers enhance functionality and ensure continuous operation.
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Colocation
Unlock the full potential of your business with colocation services. Get flexibility, scalability, and cost-efficiency with cloud computing, giving you access to data and applications from anywhere without the hassle of managing physical hardware. Colocation services provide secure, reliable infrastructure for your servers.
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Connectivity
Find the right connectivity technology to seamlessly integrate various communication channels, enabling agents to efficiently interact with customers across phone, email, chat, and social media. Enjoy real-time access to customer information, streamlined operations, and improved internal collaboration, enhancing both service quality and customer satisfaction.
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SD-Wan
SD-WAN technology in the contact center optimizes data traffic and enhances network reliability by intelligently managing multiple connections for seamless customer interactions. With built-in security features and centralized management, SD-WAN protects sensitive data, ensures compliance, and simplifies operations while reducing costs.
Some of our trusted partners
Why Choose Us?The smartest way to procure CX technology
Navigating the maze of contact center technology procurement can be overwhelming, but it doesn’t have to be. Choose us as your ally in this crucial journey, and benefit from an approach that’s not only vendor-agnostic but also perfectly aligned with your unique needs. Our cost-free 3 step service is designed to simplify your procurement process.
✓ Expert guidance
✓ Vendor neutral advice
✓ No cost to you!
“It was a pleasure to work with Brohawk for our CCaaS selection process, from requirements through contracting. They made the process easy and - dare I say - enjoyable.
Working with Mark at Brohawk Solutions was like having an expert in our corner who could provide valuable insights on each technology solution. He always advocated for us and was truly supplier agnostic. Brohawk acted as a crucial liaise, communicating with us and the suppliers to keep the process moving.
With Brohawk Solutions, you get experts in your corner who take much of the effort, uncertainty and time off off your shoulders. I highly recommend Brohawk.”
Neal Dlin
Aviso
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