The Right Tools Make All the Difference
Elevate your customer experience by implementing the right technology to reduce friction and hold times, improve the agent/customer interaction, and make it easier for managers to review and coach.
Technology procurement services
Brohawk Solutions is your trusted partner in sourcing, vetting and implementing CX technology solutions
What We Do
Our 3-Step Process
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We start by conducting an in-depth assessment of the current state of your technology. We then interview all stakeholders to get a comprehensive understanding of your business needs and CX goals.
Using the info gathered we work with you to create a map to get your organization from the current state to your end goal.
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Once your needs are understood, we work alongside you to create a custom RFP and use our vast network of world-class partners to curate a short list of best-fit vendors.
We oversee the entire RFP process, so you can keep your focus on running you team.
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Finally we’ll guide you to the technology solution that will transform your contact center's operations, keeping you free from the distraction of navigating the complex tech market landscape. No matter the scale of the investment, we know implementing a new technology can be a distraction to an organzation.
We’ll make sure the project is running on schedule and on-budget, so you aren’t distracted from running your contact center.
Areas of Expertise
Contact Center Technology
Some of our trusted partners
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![Lumen Logo Blue_Black RGB.png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/3fb23b83-ac2c-4818-b85a-e8137ba933c8/Lumen+Logo+Blue_Black+RGB.png)
![nice-incontact-logo.png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/7ceab7f6-c128-44a1-975c-b087722a82b8/nice-incontact-logo.png)
![Genesys_full colorLogo.wine.png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/89455c7f-581d-4a0b-aa09-07aaf2fa4651/Genesys_full+colorLogo.wine.png)
![RingCentral logo fullcolor.png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/a8db5960-04e6-45b8-b5ee-be15ed4e4ff7/RingCentral+logo+fullcolor.png)
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![logo_ZM_wordmark_bloom-RGB.png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/f7ec52bd-7bb1-4d82-91f3-c1ac720a6410/logo_ZM_wordmark_bloom-RGB.png)
![Call Simulator.png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/4b149acb-800b-48b6-9946-0a1045aee70d/Call+Simulator.png)
![DIGITAL_EdifyLogo_Horizontal_Lime.png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/53dca839-2205-4abd-b7a5-ae5489c231a3/DIGITAL_EdifyLogo_Horizontal_Lime.png)
![hiya-seeklogo.png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/0bfd329c-2bbc-4272-ad5f-328891039dc8/hiya-seeklogo.png)
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![CATO Logo (Brohawk Website) (365x201 px).png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/cb9dce9f-0695-4ca1-9292-e68b3e478028/CATO+Logo+%28Brohawk+Website%29+%28365x201+px%29.png)
![ATT Logo (Brohawk Website) (365x201 px).png](https://images.squarespace-cdn.com/content/v1/6602f92af2cd481a30f2e909/3b60091d-7b92-427d-84ec-12a929f01d88/ATT+Logo+%28Brohawk+Website%29+%28365x201+px%29.png)
Why Choose Us?
The smartest way to procure CX technology
Navigating the maze of contact center technology procurement can be overwhelming, but it doesn’t have to be. Choose us as your ally in this crucial journey, and benefit from an approach that’s not only vendor-agnostic but also perfectly aligned with your unique needs. Our cost-free 3 step service is designed to simplify your procurement process.
✓ Expert guidance
✓ Vendor neutral advice
✓ No cost to you!
“It was a pleasure to work with Brohawk for our CCaaS selection process, from requirements through contracting. They made the process easy and - dare I say - enjoyable.
Working with Mark at Brohawk Solutions was like having an expert in our corner who could provide valuable insights on each technology solution. He always advocated for us and was truly supplier agnostic. Brohawk acted as a crucial liaise, communicating with us and the suppliers to keep the process moving.
With Brohawk Solutions, you get experts in your corner who take much of the effort, uncertainty and time off off your shoulders. I highly recommend Brohawk.”
Neal Dlin
Aviso
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Let's work together