About Us
Mark Brody, CEO/President
With over 30 years of experience in the contact center industry, Mark's drive for excellence has defined his career. Mark has successfully created cultures of engagement that have led to turnover reductions, increased customer satisfaction, and improved organizational performance. He is the President of the Austin Contact Center Alliance
With over 30 years of experience in the contact center industry, Mark's drive for excellence has defined his career. Mark has successfully created cultures of engagement that have led to turnover reductions, increased customer satisfaction, and improved organizational performance. He is the President of the Austin Contact Center Alliance (ACCA) and serves on The Community Impact Committee for the United Way of Greater Austin. Mark is also a published author for The Contact Center Pipeline, and in his spare time, this Kansas Jayhawk alum enjoys taking in a round of golf, and rooting for all New England/Boston sports teams.