About Us
Brohawk Solutions – Contact center experts with over 30 years of experience
Brohawk Solutions is a boutique consulting firm dedicated to helping our clients deliver the future of customer care, today.
About usWe live and breathe customer experience. It’s what we do.
We believe the Customer Experience is the ultimate corporate differentiator. The heart of our philosophy is to discern your customers’ latent desires and needs and serve them proactively.
We're not just in the business of keeping pace; we're here to chart the course ahead, crafting contact center solutions that are as innovative as they are intuitive.
Experts in Contact Center Optimization
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Talent Optimization
Whether you need help defining your organization’s strategic direction, bridging talent gaps to ensure you meet your strategic objectives, or want help reducing attrition, we can help.
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Process Improvement
While customer expectations ever-rising we’re committed to not simply meet expectations but to exceed them with every single interaction. Let us help you deliver the best CX experience at every touch.
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Technology Procurement
We offer expert guidance for procuring the right vendors for your technology needs at no cost to you. Using our 3-step process we take the distraction out of the long RFP process so you can stay focused on your business.
your business Support“With Brohawk Solutions, you get experts in your corner who take much of the effort, uncertainty and time off off your shoulders. I highly recommend Brohawk.”
Neal DlinAviso
Our Leadership
Mark Brody
CEO & President
At the helm of our passionate crew is Mark Brody, our CEO and President. Mark's 30+ years in the contact center field is more than a career—it's a testament to his unwavering quest for excellence.
He's an architect of dynamic work cultures, renowned for spearheading initiatives that slash turnover rates, elevate customer happiness, and bolster overall performance. Steering the Austin Contact Center Alliance (ACCA) as President, contributing to the United Way of Greater Austin's Community Impact Committee, and sharing insights in The Contact Center Pipeline, Mark embodies leadership in full stride.
Yet, it’s amidst the greens of a golf course or cheering on Boston's finest athletes that he finds a different kind of drive—a Jayhawk through and through.
What Makes Us Even More Unique?
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J.D. Power Customer Service Partner
J.D. Power, a global leader in consumer insights, has a long and successful history of providing guidance to top brands on their customer-facing strategies. Brohawk Solutions works closely with J.D. Power to evaluate high-performing contact centers, assessing whether applicants meet J.D. Power’s stringent operational performance criteria. We’ve worked with the best of the best and can apply similar strategies to your business.
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Austin Contact Center Alliance Leadership
The Austin Contact Center Alliance is a professional association comprised of central Texas contact center professionals and industry vendors. For the last 15 years, Mark Brody has been an impactful leader of the Austin Contact Center Alliance, keeping himself ahead of customer service trends and fully embracing the ins and outs of all things customer experience.
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Top Contact Center Pipeline Contributer
Contact Center Pipeline is a top resource for contact center & CX professionals. Brohawk Solutions frequently shares their industry knowledge and expertise through helpful articles; helping bring modern solutions to the contact center industry.
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Deep and Impactful Industry Relationships
With 30+ years in the contact center industry we’ve developed and fostered incredible relationships with CX leaders. We host a podcast, Coffee Talk, where industry leaders share their experiences and expertise on all things customer service.
Let's work together