Dan Smitley of CallDesign joins Mark Brody on this episode of Coffee Talk With Brohawk! In addition to lessons learned from our experiences, we dive into Workforce Management and the importance of being human-centric. A great conversation where so much insight was shared!
Doug Rabold joins Mark Brody on this episode of Coffee Talk With Brohawk. Along with chatting about what Doug would tell his younger self, we also dive into a couple of measurements for the contact center, QSTAC and XLA's. Great thought leadership episode with Doug!
Colleen Zimmerman joins Mark Brody on this episode of Coffee Talk With Brohawk. This was a great discussion about leadership and lessons learned throughout her career. There are so many great tips about career development that Colleen shares in this episode, especially when it comes to "playing nice with others".
Jeff Sheehan joins Mark Brody on this episode of Coffee Talk With Brohawk to discuss Customer Experience and the things that helped shape his professional career and provides perspective on where he thinks AI/ ChatGPT/Digital Engagement are headed. Great insights are served up during this episode!
Alexa Kaltenberg of Rubrica Testing is Mark Brody's guest on this episode of Coffee Talk With Brohawk. Alexa and Mark discuss the value of pre-hire assessments as a way to match the candidates to the best roles within your organization. Additionally, pre-hire assessments can help guide organizations in a tight labor market how to create an on-boarding and development plan. Also, learn what Alexa would tell her younger self that would have assisted her during the early stages of her career.
Heidi Solomon-Orlick is the featured guest with Mark Brody on this episode of Coffee Talk With Brohawk. Heidi and Mark lean into some really great conversations about Women in Sales, DEI, and being self-aware of what your body is telling you. Plus, we learned one of the more interesting facts about Heidi!
In this episode of Coffee Talk With Brohawk, Sarah Freeman and Mark Brody chat about how experiences in our past help shape who we are professionally today. Excellent episode, with a little authentic interruption in the beginning.
Milan Batinich and Mark Brody discuss the need for us to find value in the work we are doing. In addition to his regular day job, Milan and Mark discuss how he focused on what JEPPP meant to him and how it was a driving force in launching a new business. Tune in to this episode!
Rick Paulin joins Mark Brody on this episode of Coffee Talk With Brohawk to discuss the topic of, "What I wish I could go back in time and tell my younger self that would have helped me navigate my career." This was a great conversation with a ton of great insights.
Dave Seaton of SeatonCX is featured with Mark Brody on this episode of Coffee Talk With Brohawk. Great conversation around technology, CX strategy, Emotional Intelligence, and a quick toe dip into CSAT, CES, and NPS.
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