In this episode of Coffee Talk with Brohawk, Mark Brody, sits down with Amin Salahuddin, a local entrepreneur and community leader, to discuss his journey from business ownership to community engagement. Amin shares his insights on finding purpose as an entrepreneur, overcoming challenges, and giving back to the community. Join us as we explore the intersection of business and community involvement and learn from Amin's resilience and commitment to making a difference.
In this episode of Coffee Talk With Brohawk, host Mark Brody sits down with the "Godfather of Talent Optimization," Matt Poepsel. Together, they dive deep into the world of talent optimization, emphasizing the critical connection between people and business success. They explore the importance of understanding individuals' communication and work styles, and the impact of placing the right person in the right role. With a focus on data-driven approaches and practical techniques, they uncover the keys to optimizing performance, engagement, and well-being in the workplace. Join us as they blend professional insights with personal anecdotes, touching on everything from generational dynamics to tactics for winding down after a long day. So grab your coffee, sit back, and enjoy this engaging and enlightening conversation!
On this episode of Coffee Talk With Brohawk, Mark Brody is joined by Manu Dwievedi, Director of Insights with Etech. Manu and Mark dive into the the impact of AI on today's contact center from both a customer experience perspective as well as the impact AI has on humans in the contact center. Great conversation with a lot of interactive conversation!
On this episode of Coffee Talk With Brohawk, Mark Brody is joined by Sheri Kendall to discuss Psychological Safety and its impact on today's contact centers. From having a best friend at work to leaders recognizing when employees need a moment, Sheri offers some great insight on this topic.
In this episode of Coffee Talk with Brohawk, Dr. Mark Alpern joins host Mark Brody to discuss the vital role of workforce management (WFM) in contact centers. Dr. Alpern shares insights on capacity planning and introduces Cinareo, a revolutionary software solution designed to focus on the Capacity Planning science of WFM strategies. This engaging conversation offers valuable industry expertise and practical advice for optimizing workforce planning. Tune in for an enriching discussion that's sure to inspire a fresh approach to WFM.
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